Prenatal Dx Cancellation Policy

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Missed Appointment Policy

Our goal is to provide quality health care to all our clients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our providers, but our other patients as well. Please be aware of our policy regarding missed appointments.

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Appointment Cancellation

When you book your appointment, you are holding a space on our calendar that is no longer available to our other clients. In order to be respectful of your fellow clients, please email info@prenatal-dx.co.uk as soon as you know you will not be able to make your appointment.

If cancellation is necessary, we require that you call at least 24 hours in advance. Appointments are in high demand, and your advanced notice will allow another clients access to that appointment time.

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If you need to cancel your appointment due to a miscarriage or pregnancy loss, a full 100% refund is provided. Please email info@prenatal-dx.co.uk as soon as possible if this occurs - no documentation required.

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How to Cancel Your Appointment

If you need to cancel your appointment, please email info@prenatal-dx.co.uk . We will respond as soon as possible.

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Late Cancellations/No-Shows

A cancellation is considered late when the appointment is cancelled less than 24 hours before the appointed time. A no-show is when a client misses an appointment without cancelling. In either case, we will charge the patient a £50 missed appointment fee. This may be retained in any refunds processed if a further appointment is not rebooked and refund requested.